As PrimeGov’s client base continues to grow and the organization scales up its business processes, we are excited to welcome Sherif Agib as the new Chief Operations Officer (COO). Sherif brings a wealth of experience from his previous roles in Granicus, NetSuite, and ServiceMax. Here, Bernie Murphy talks to Sherif about how his values align with the organization, his vision for its growth and expansion, and how his leadership, drive, and passion will support the success of our customers.
I worked for nine and a half years in Granicus across a range of roles – from Director of Customer Success to Director of Professional Services and finally VP of Operations. Across all of these roles, I was fortunate enough to continue working with our customers, gaining a real understanding of what their needs were. I then built an organization that aligned with those needs. So, in a very real sense, I know this sector well and it’s a natural transition for me to move back to a space where I’ve had a great and longstanding relationship with my customers. PrimeGov has the potential to really make an industry-changing impact in the government space. It collaborates with its customers and creates trusted partnerships. I’m excited about this new role at PrimeGov because it aligns very closely with my own values of putting our customers first and leading with passion and determination to meet their needs.
PrimeGov is a rapidly growing organization, with a continued focus on its customers. The team has such passion and determination when it comes to representing the voice of their customers, which I really admire. I see my job as facilitating a culture that harnesses these qualities and this commitment to their customers by scaling it in a business context. For me, leadership falls into three categories: people, systems, and processes. Leadership is about understanding people’s needs, it’s a discovery process of how to address those needs and put processes in place to help each individual reach their respective goals. I have a responsibility to ensure people thrive and succeed.
Not being scared of challenges, and stepping into those challenges – which means taking responsibility for helping those you lead. It’s the model of servant leadership that I’ve cultivated throughout my career.
Throughout my career, it’s always been important for me to deeply understand any one person’s challenges they face. I see it as part of my responsibility to help others learn from those challenges, feel empowered to take them head-on, and ultimately reach their fullest potential. A servant leader is by definition a leader who serves others. It reflects my own personal career growth and I believe it is a model of leadership that empowers everyone. That includes our customers as well as staff. When employees are achieving personal growth in their career and aligned with the values of supporting others, it directly reflects on how we interact, engage, and ensure our customers are getting the most out of our services.
I see the role of COO as embodying two paths that must be taken simultaneously: that of scaling the business and implementing processes that drive efficiency while thinking ahead and taking steps to ensure future growth and success. It’s a balance between ensuring the day-to-day responsibilities are executed with our customers in mind, while also having a clear long-term vision of where the company is going. Embodying both paths at the same time allows us to grow with our customer base.
Any perceived challenge is really just an opportunity for change, for growth, and ultimately for improvement. It’s an opportunity for us to address the needs of our customers and ensure that, as a business, we are continuously driving to meet those needs.
Overall, I’m really looking forward to the opportunity of being part of an organization that provides such a meaningful service and, at the same time, taking on this journey with a customer base that I’ve known for most of my career. I can’t wait to get started!