Introducing Tom Duncan, Rock Solid Technology’s New CRO
As PrimeGov becomes part of Rock Solid Technologies to support our larger vision to bridge the gap between local government officials and residents, we are proud to introduce Tom Duncan as the new CRO. Tom brings in a wealth of experience in building and scaling sales organizations at Diligent, BoardDocs, Granicus, to name a few.
Experience in government technology: What brought you to Rock Solid Technologies and why GovTech is close to your heart?
I am beyond excited to be part of the Rock Solid Team! I spent the last six months enjoying time with my family: teaching my kids how to ski and snowboard, coaching 3rd and 5th-grade girls’ basketball, T-ball, completing projects around the house (winning valuable points with my wife😊), and, most importantly, just spending time with each of my family members. During that time, I reflected on where I was in my career and the next steps in my journey. As I met with other great leaders and organizations about potential career opportunities, I kept coming back to Rock Solid.
It wasn’t easy to pass up an opportunity to work with Tom Spengler, one of the most innovative visionaries in local government, and Sherif Agib, one of the most thoughtful operations and customer executives in this space. And upon meeting the rest of the Rock Solid Team, I can say that the aptitude here is endless. It’s truly an amazing and talented team of passionate professionals who deeply care about local government. It reminded me of the early days at Granicus, where I was fortunate to be part of a ground-floor startup. Rock Solid is no longer a startup, but the culture is reminiscent of those early days.
That passion and care at Rock Solid translate into better products, faster innovation, and unyielding customer support. I didn’t want to miss the opportunity to be part of this tremendous GovTech company.
Sales leadership: What makes an idea sales leader and how do you see your role leading the sales organization?
When I think about sales leadership, I always come back to the words “are you willing to serve?” Sales leadership is about the willingness to be selfless; it’s no longer about you but what you can do for the people on your team, putting them first. It’s about being a part of a team, not being the team. Those reasons are why I am a coach.
Whether at the youth sports level or in business, the same principles apply. People can feel it if you are genuine, and based on their perception, they will either give you all their effort and potential or they won’t. I am fortunate to have the most experienced sales team in the industry at Rock Solid. They have that rare emotional intelligence that helps them better understand their customers’ needs to help solve their challenges. This team cares about their customers, and it shows the level of time and effort they give.
Growth Strategy: What changes are you excited to make at Rock Solid? How do you perceive the future of the sales team?
It’s no secret: one of my goals is to help scale Rock Solid grow the business. That doesn’t mean only bookings; it’s about how we get there, which will determine if we achieve success. Scaling an organization requires three meeting main objectives:
- A platform/product offering that meets the needs of our customers today but is focused on the scale to give them the best innovation in the future. That is where I have seen many companies in our space get stuck. At Rock Solid, our goal is to help our clients solve their challenges today and down the road. Our focus on a single platform is different than where the market has gone, and by pursuing that, we won’t leave our customers behind.
- Building a structure that provides an opportunity for professional growth for our employees. When you scale right, you give your employees a vision of growing with the company. You build a framework that of course, allows you to achieve your revenue and go-to-market strategies, but you ensure it’s a structure that makes sure your team can grow based on their talents and strengths. That’s our plan at Rock Solid; it really can be that simple.
- Culture, Culture, Culture. We will continue to build a fantastic culture where people love their customers, love who they work with, and believe they have the path within the company to be successful and grow… and do it all with the utmost integrity. Tom Spengler did this at Granicus, and everyone remembers how good it was in the early days. That’s what we are doing at Rock Solid. Come join the fun!
It’s an honor to be part of Rock Solid. It says a lot about the solutions we offer, our customers, and the people here at Rock Solid! I feel invigorated in only a short few weeks with the company.
