According to the census bureau’s growth numbers for 2010-2019, San Antonio is one the fastest growing cities in the United States. The city covers 505 square miles with a population of 1.58 million (2021), and it is the 7th largest city in the U.S.
As the population increases rapidly, so do the requirements and expectations of its residents. There are a lot of moving parts to manage the community of 1.58 million residents.
Challenges are abundant in managing this many residents and complex services to larger communities. And, considering the pandemic, the city needed to make public participation as accessible as possible.
Like most cities, San Antonio needed a holistic solution that kept their community members in the loop. However, what makes this deal unique is that city officials needed a single portal to allow residents to initiate city services, communicate with elected officials, apply to sit on boards and commissions, and participate in city council or other public meetings virtually via a cohesive resident connection platform. The city officials were in search of a solution with the following five specific components: constituent management, boards and commissions, agenda management, survey management, and calendar management.
Plus, the city has 95 boards and commissions, leading to hundreds of meetings per year, an influx of 1400+ applications per year, and multiple workflows to satisfy the growing resident’s needs. https://sanantonio.granicus.com/videos/5450/player?autoplay=0&start=6796
City council briefing on the resident connection platform.
Figure 1: Three SaaS leaders in govt. technology bring their expertise to create a holistic solution for the city of San Antonio.
PrimeGov, Rock Solid technologies and PublicInput came together in a strategic partnership to create a collaborative seamlessly integrated solution to provide a smooth experience for the city officials and their constituents.
LET’S WALK YOU THROUGH THE DISCOVERY PROCESS:
the What (defining customer needs)
Understanding the needs of our customers is always a top priority at PrimeGov; these are some of the primary requirements that the city was looking for in a solution:
the Why (why they chose us)
The city of San Antonio needed a partner with the right domain expertise and flexibility. All three key players (PrimeGov, Rock Solid technologies, and PublicInput) brought a unique set of industry and product experience to the table.
PrimeGov brings in:
the How (how we fulfill their requirements)
An overview of some of the features San Antonio uses to digitize their legislative process (not limited to):
Live Meeting Process:
Customizations for the city of San Antonio:
We pride in our consultative approach towards our customer service and build custom features for the city:
Post meeting ordinance numbering
Request to speak for council members
A strategic partnership between the three key players in the gov tech sector paved the way towards successfully meeting the city of San Antonio’s needs. PrimeGov is proud to work with city officials who take pride in transparency and technology for their community.
The City of San Antonio: Welcome to the PrimeGov family, and we are looking forward to being a vital partner in this journey.
Download the city council presentation that highlights the needs for the city’s resident connection platform: